Payments:
SCREAM requires a deposit paid prior to the event. This deposit will be $150 or 30% of the initial invoice unless otherwise stated. After the event the remainder of the invoice must be paid within two weeks of the event. If you are paying in one payment, please pay prior to your event. We accept cash, checks and credit cards. Due to processing fees from Credit Card Companies we charge a 4% fee on Credit card transactions.
IMPORTANT: If your school/district routinely delays payments and Purchase Orders, please notify SCREAM as soon as possible. We will happily work with school and district finance offices on this matter.
Prior to Event:
After contacting our staff we will assist in selecting appropriate services for your event type and size. Once the event details are finalized an invoice is sent to "lock in" your event. Once your event is locked in, SCREAM guarantee's support for the event.
Prior to your event, we may request a schedule sent to Scream.roboticsevents@gmail.com. This ensures all Staff and Associates are prepared for the event. All clients must sign a Service Contract with hours from the schedule.
At the event:
We will arrive at the venue the night before the event at the time of your choosing. All technology will be setup and tested by the time we leave, barring any issues with school networking.
Throughout the competition day our Technology Operators will be available as Field Technicians. This means that the Technology Operator will not be performing refereeing duties or judging duties. We instead oversee the input of scores, technology and management of the livestream. This excludes SCREAM affiliate network personnel.
After the event:
With the conclusion of the event, we will promptly pack up our equipment and depart the venue. We will then give the event partner (EP) or event coordinator the remainder of the invoice. We request payment via check or cash. We request our invoice be paid no later than 7 days after finalization of the invoice.
Cancellation Policy:
If, for any reason, your event is cancelled, we require that notice be sent to Scream.roboticsevents@gmail.com no later than 2 weeks (14 days) prior to the event. We will then refund your deposit if this notice is sent prior to 14 days before your event.
Late Payments:
If, for any reason or no reason, the payment of the last invoice is not paid within the 14 days after the event, we will send a formal notice of late payment to the respective party. Any late payments will incur an additional charge of $25 for each day proceeding the 14 day payment period. If any issues occur that prevents the final payment for our services please contact us at Scream.roboticsevents@gmail.com.
Additional Services:
If any additional services are quested, we request that notice be sent prior to the event. However, we may be able to provide these services during the event. If these services fall within the predefined packages, such as package upgrades or add-ons, then the final invoice will reflect the additional services. Additional services without prior notice are not guaranteed to be performed, for the best results advance planning is required.
Gas Fees:
The base packages found on our services page have a respective 150 miles of driving included in them. If the event is beyond this 150 mile driving limit, we will incur an additional charge to cover gas/transportation costs. This charge will be communicated before "locking in" your event and the request of the deposit.
Hotel and Per Diem Fees:
If determined by the managers of SCREAM, additional fees may apply to acquire hotel and meals for contractors.